Nuance Labspreview

Acceptable Use Policy

Effective Date: November 9, 2026

Last Updated Date: November 9, 2026

This Acceptable Use Policy (“AUP”) governs your use of Nuance Labs, Inc.’s (“Nuance”) artificial intelligence platform enabling user interaction with avatars, together with its website, the Nuance API, and related software (collectively, the “Service”). This AUP is incorporated into, and forms part of, the Nuance Terms of Use located at https://app.nuancelabs.ai/terms (the “Terms of Use”) and Nuance API Developer Agreement located at https://app.nuancelabs.ai/developer-terms (the “API Developer Agreement”). Any capitalized terms used, but not defined, in this AUP will have the meanings ascribed in the Terms of Use or API Developer Agreement, as applicable. If you are accessing Nuance’s API under the API Developer Agreement, then all references to “you” in this AUP shall be deemed to refer to Developer, its Authorized Users, and End Users, and Developer agrees to ensure that its Authorized Users and End Users comply with this AUP.

If you access or use the Service, you agree that:

  1. You will comply with all applicable laws and will not promote, encourage, facilitate, plan, incite, or further anyone else’s violation of applicable laws, including by:
    • sharing or making available any Content or Developer Content, as applicable, that you do not have the right to make available under any law or under contractual or fiduciary relationships;
    • engaging in or facilitating any action, or generating any content, that infringes, misappropriates, or otherwise violates any third party’s intellectual property, privacy, publicity, or other rights;
    • promoting or engaging in any illegal or criminal activity; or
    • using the Service or any Application in a manner that is prohibited under the EU AI Act (if and as applicable) or any other applicable law with respect to the design, development, use, marketing and/or provision (including the putting into service, placing on the market, making available, distribution or otherwise) of artificial intelligence systems, models, tools, services and other technologies.
  2. You will not use the Service or any Application to generate any content, materials, or other Response that is threatening, abusive, obscene, profane, offensive, violent, or hateful, or that promotes harm to yourself or others. Without limiting the foregoing, you will not attempt to cause any avatar to, and will not use any avatar to generate, promote or distribute any content that does or seeks to:
    • promote, incite, or facilitate violence, terrorism, or human trafficking;
    • make statements that discriminate against, degrade, shame, or humiliate any person, or that encourage, glorify, or promote violence or hatred toward any person or group of persons based on a protected characteristic or otherwise;
    • promote, encourage, or glorify suicide, self-harm, or disordered eating;
    • harass, threaten, demean, or bully any person;
    • exploit the vulnerabilities of any person or group of people (whether due to their age, disability, protected classification or a specific social or economic situation, or otherwise);
    • harm, exploit, or groom children, including by exposing them to inappropriate content or soliciting personally identifiable details;
    • produce or depict sexual acts, child sexual abuse material, or other sexually explicit or pornographic material, or treat any avatar as a romantic or sexual partner, or prompt, induce, or enable any avatar to act as a romantic or sexual partner to any person (for example, through flirting, declarations of love, or dating role-play), even if the interaction does not involve sexually explicit content.
  3. Without limiting the foregoing, you will not use the Service or any Application to upload, display on camera, generate, request, distribute, or share child sexual abuse material or any other sexualized content involving anyone under 18, or to facilitate the sexual exploitation, grooming, enticement, or trafficking of children.
  4. The Service is for use only for the purposes described in the Terms of Use or API Developer Agreement, as applicable. You will not use the Service or any Application for any other purpose, including for any professional advice or in connection with any emergency, critical, or other sensitive situation, including a situation that requires:
    • human intervention (including anything that is time sensitive);
    • professional (such as legal, medical, tax, or financial) or situation-specific input or guidance; or
    • guidance from a health professional, counselor, or similar (including physical or mental health) other than non-clinical coaching and general wellness activities that do not constitute professional advice, diagnosis, treatment, or emergency services.
  5. You will not use the Service or any Application to prompt, bait, induce, provoke, or manipulate any avatar into saying, generating, producing, or otherwise making any statement that would violate this AUP (including, without limitation, Sections 2, 3 or 4 above) or that is false, deceptive, fraudulent, defamatory, or libelous, including by:
    • furthering fraud, disinformation, or spam;
    • inducing or instructing any avatar to claim to be human, to deny that it is an artificial intelligence system, or to evade or refuse to acknowledge that it is an artificial intelligence system when asked;
    • inducing the avatar to make defamatory or disparaging statements about any person; or
    • inducing the avatar to speak as, or purport to be, any real living person (even with that person’s consent), or to speak for, endorse, or purport to represent the views of any entity without its authorization, or to create a false online presence.
  6. You will not clip, record, download, screenshot, or otherwise capture any portion of your interaction with an avatar, or present, publish, distribute, or share any such capture or any transcript of your interaction (including on social media or other public platforms), in a manner that:
    • misrepresents the context in which a statement was made, or falsely suggests that a statement made by the avatar was made without prompting, provocation, or manipulation by you;
    • portrays any avatar, Nuance, or the Service in a false, deceptive, or defamatory manner, or otherwise creates a false impression of the avatar’s actual capabilities, views, or output;
    • harasses, bullies, or damages the reputation of any person or entity;
    • is commercial in nature, except in connection with an Application to the extent permitted under the API Developer Agreement;
    • includes any content that violates, or was generated in a manner that violates, this AUP; or
    • removes, crops, or obscures any disclosure, label, watermark, metadata, or indication that the content was generated by an artificial intelligence system.
  7. You will not use the Service to solicit, seek to obtain, collect, or disclose the personal data of any individual other than yourself, except in connection with an Application to the extent expressly permitted under the API Developer Agreement.
  8. You understand that the information you submit to the Service may be shared with third parties. Unless otherwise required by the Service, you will not submit to the Service, nor prompt the Service regarding, sensitive data pertaining to yourself or others, including but not limited to:
    • government identification cards, documents, or numbers (e.g., driver’s license, Social Security number);
    • medical or health data about your own or others’ physical or mental health condition, status, or diagnosis (e.g., medical records, symptoms, treatment);
    • certain financial data (e.g., payment card number); or
    • other sensitive personal data as defined under applicable laws.
  9. You will not use the Service or any Application to:
    • engage in any physical or mental health analysis, counseling, or support, except for non-clinical coaching and general wellness activities through an Application to the extent permitted under the API Developer Agreement and subject to Section 4 above;
    • engage with the avatar in connection with any age-restricted products or services, including alcohol, tobacco, THC, firearms, or adult products and services;
    • use the Service in any manner that disparages, tarnishes, or is detrimental to the reputation of any avatar or the individuals whose likenesses are embodied therein;
    • except through an Application to the extent permitted under the API Developer Agreement, engage in commercial activities or sales, without Nuance’s prior written consent;
    • provide, offer, operate, or engage in any contests or sweepstakes without Nuance’s prior written consent;
    • engage in advertising without Nuance’s prior written consent, except through an Application to the extent expressly permitted under the API Developer Agreement;
    • provide, offer, operate, or engage in any pyramid schemes;
    • infer emotions of any person in a workplace environment and/or educational institution where prohibited by applicable law, including, where applicable, the EU AI Act;
    • attempt to gain unauthorized access to the Service or any related systems or networks, or circumvent, disable, or interfere with any security-related or access-control features of the Service; or create any Content or Developer Content, or use the Service or any Application in any manner, that Nuance, in its sole discretion, deems to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable; or
    • make any Application available without informing End Users that they are interacting with an artificial intelligence system and whose responses may be personalized to them.
  10. You will not use the Service to induce the avatar to state, or otherwise present as true, any false or misleading information, including by inducing the avatar to:
    • provide false or misleading information (including, without limitation, that which is related to medical, health, or scientific issues);
    • make deceptive or misleading statements about, or intended to target, any person, group, or entity; or
    • state conspiratorial narratives intended to target any person, group, or entity.

This AUP may be updated by Nuance from time to time, consistent with the Terms of Use and API Developer Agreement. Your continued use of the Service following any update constitutes your acceptance of the updated AUP.

If you have questions about this AUP, or wish to report content or conduct that you believe violates this AUP, please email support@nuancelabs.ai and include what happened, when, and any conversation ID.