Nuance Labs, Inc. Privacy Policy

Last updated: November 9, 2026

Effective date: November 9, 2026

Nuance Labs, Inc. (“Nuance,” “we,” “us” or “our”) creates interactive foundation models (also known as “artificial intelligence” or “AI”) with natural expression and conversational ability to facilitate seamless interaction between humans and AI. This Privacy Policy describes how Nuance processes personal information that we collect through our digital and online properties or services that link to this Privacy Policy (including as applicable, our website, electronic communications, and social media pages) as well as our marketing activities and other activities (including where we receive information from certain application developers that use the Nuance application programming interface (“Nuance API”) and in such instances where we use the relevant information for our own purposes) described in this Privacy Policy (collectively, the “Service”).

Please see our Notice to European Users section for additional information if you are in the European Economic Area, United Kingdom, or Switzerland (collectively, “Europe”).

This Privacy Policy does not apply to information that we process on behalf of those commercial customers where we act as a service provider to those customers while providing services to them. Our use of information that we process on behalf of our commercial customers is governed by our agreements with such customers. If you have questions regarding your personal information that we process on behalf of our business customer, please direct your questions to the commercial customer with whom you have a relationship.

This Privacy Policy does not apply to our employees, independent contractors, or job candidates.

Table of Contents

Personal information we collect
Tracking technologies
How we use your personal information
How we share your personal information
Your choices
Other sites and services
Security
International data transfers
Children and teens
Changes to this Privacy Policy
How to contact us
Notice to European users

Personal information we collect

Information you provide to us or that we generate about you. Personal information you may provide to us or that we may generate about you includes:

Contact data, such as your first and last name, alias, signature, salutation, email address, billing and mailing addresses, and phone number.
Demographic data, such as your city, state, country of residence, postal code, gender, physical characteristics and age.
Profile data, such as account name, the username and password that you may set to establish an online account on the Service, user preferences and settings, communication preferences, and any other information that you add to your account profile.
Transactional data, such as information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history.
Payment data needed to complete transactions, including payment card information or bank account number. We use a third-party vendor to directly collect and process your payment card information, as described further below.
Communications data based on our exchanges with you, including when you contact us through the Service, communicate with us via email, phone, chat features, social media, or otherwise.
Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
Derived data, such as information that we generate from your use of the Service (such as facial movement and positioning as well as certain voice measurements (such as tone, cadence and pitch)).
User-generated content data, such as any comments, reviews, questions, messages, photos, videos, works of authorship, activations, and other content or information that you generate, transmit, or otherwise make available on the Service, including associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.
Call/video recordings and other audiovisual data, such as audio and visual recordings of your interactions with the Service.
Biometric data. Depending on the nature of your interaction with the Service (for example, by interacting with conversational artificial intelligence avatar), we may collect, generate and otherwise process information that may be considered “biometric data” or “biometric identifiers” (collectively, “biometric data”) under certain laws such as through facial measurements or voice analysis. Before we process your biometric data, you must provide your consent to our collection, use, disclosure and other processing of your biometric data. Specifically, we may use such biometric data for the following purposes:
- to provide the Service;
- to train, develop, enhance, evolve or improve AI services, artificial intelligence models, algorithms and related technology, products and services (provided that you have not exercised any applicable account settings or choices that we may make available through the Service designed to limit such use as set forth in the Terms of Use);
- to maintain security activities related to the Service; and
- as otherwise set forth in this Privacy Policy (including in the context of a corporate transaction).
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Data about others. We may offer features that help users invite their contacts to use the Service. We may provide means through which you may send invites directly to these individuals. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

Third-party sources. We may combine personal information we receive from you with personal information of the kinds identified above that we obtain from other sources, such as:

Public sources, such as government agencies, public records, publicly accessible social media profiles, and other publicly available sources.
Data providers, such as information services, data licensors/brokers, lead generators and cooperative databases.
Service providers that provide services on our behalf or help us operate the Service or our business.
Nuance API developers where those commercial customers who leverage our products and services to make them available to their end users have agreed to disclose personal information about you to us for our own purposes.
Partners, such as joint marketing partners and event co-sponsors.
Ad networks
Data analytics providers
Social media platforms

Automatic data collection. We, our service providers, and our advertising partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
Approximate location data, for example, as inferred from network data or device settings.
Communication interaction data such as your interactions with our email, text, chat or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails enabling us to detect if you have opened or forwarded a message.
Online activity data, such as pages or screens you viewed, search history, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.

Tracking technologies. Some of the automatic collection described above is facilitated by the following technologies:

Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, credentials, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a web browser session ends, “persistent cookies” that remain longer, “first party” cookies that we place and “third party” cookies that our service providers and other third parties place.
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed, clicked or forwarded.
Chat technologies, such as those provided by third parties that employ cookies and software code to operate the chat features that you can use to communicate with us through the Service. These third parties may access and use information about webpages visited on our website, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats to respond to your questions and for the purposes described in this Privacy Policy.
Session-replay technologies, such as those provided by third parties that employ software code to record users’ interactions with the Services. This includes users’ clicks, mouse movements and scrolls during those sessions. These replays help us diagnose usability problems and identify areas for improvement.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery and operations. We may use your personal information to:

provide and operate the Service and our business;
analyze your facial movements and aspects of your voice, such as tone, cadence and pitch, so the avatar can respond to you in a personalized manner;
process your requests, orders and transactions;
enable security features of the Service;
personalize the service, including remembering the devices from which you have previously logged in and remembering your conversations, selections and preferences as you navigate the Service;
establish and maintain your user profile on the Service;
communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages;
understand your needs and interests, and personalize your experience with the Service and our communications;
provide support for the Service, and respond to your requests, questions and feedback;
facilitate your invitations to individuals you invite to join the Service;
to collect and share user testimonials; and
fraud prevention and security.

Research and development. We may use your personal information for research and development purposes, including to develop, analyze and improve our products and services, including to train AI (subject to any applicable account settings that you enable or choices that you make in your use of the Service through features that we may make available along with the corresponding rights we retain). As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information. We may use this anonymous or de-identified data and share it with third parties for any lawful business purposes. We do not attempt to reidentify deidentified information derived from personal information, except as permitted by applicable law, including, for example, for the purpose of testing whether our deidentification processes comply with applicable law.

Marketing and advertising. We and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:

Direct marketing. We may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt-out of our marketing communications as described in the Opt-out of communications section.
Interest-based advertising. We and our third-party advertising partners may use cookies, pixels and other technologies to collect information about your interaction (including the data described in the Automatic Data Collection section above) with the Service, our communications and other third party online services over time, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online properties. You can learn more about your choices for limiting interest-based advertising in the Your choices section.

Events, promotions and contests. We may use your personal information to administer promotions and contests, communicate with you about events in which you participate, or contact or market to you after collecting your personal information at an event.

Compliance and protection. We may use your personal information to:

comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, court orders, investigations or requests from government authorities;
protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
audit our internal processes for compliance with legal and contractual requirements or our internal policies;
enforce the terms and conditions that govern the Service; and
prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

With your consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information for further purposes, if those purposes are not compatible with the initial purpose for which that personal information was collected.

Cookies and similar technologies. In addition to the other uses included in this section, we may use the tracking technologies described above for the following purposes:

Technical operation. To allow the technical operation of the Service, such as remembering selections as you navigate the site and remembering whether you are logged in.
Functionality. To enhance the performance and functionality of our services.
Targeted advertising. For the interest-based advertising purposes described elsewhere in this Privacy Policy.
Analytics. To help us understand user activity on the Service, including the volume and demographics of users, which pages are most and least visited and how users move around the Service or interact with our emails. For example, we use PostHog for this purpose.

Data sharing in the context of corporate and other commercial transactions: We may share certain personal information in the context of actual or prospective corporate and other commercial transactions – for more information, see How we share your personal information, below.

How we share your personal information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection.

Affiliates. In some cases, our corporate parent, subsidiaries, and affiliates might have access to personal information.

Service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as AI model providers, hosting, internet service providers, information technology, order fulfillment, customer support, email delivery, marketing, consumer research and website/data analytics).

Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors.

Advertising partners / ad networks. Third-party advertising companies for the interest-based advertising purposes described above.

Social networks. We use their ad services to display ads to our customers, or other people like them, on social media.

Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.

Linked third-party services. If you log into the Service with, or otherwise link your Service account to, a social media or other third-party service, we may share your personal information with that third-party service. The third party’s use of the shared information will be governed by its privacy policy and the settings associated with your account on the third-party service.

Sponsor partners. Third parties with whom we partner, including parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.

Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties in litigation, as we believe in good faith to be necessary or appropriate for the Compliance and protection purposes described above.

Corporate and commercial transactions. We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in or financings of Nuance, public stock offerings, the licensing/sale of data, the sale, transfer or merger of all or part of our business, assets or shares, liquidation or reorganization). For example, we may need to share certain personal information with prospective counterparties and their advisers. We may disclose your personal information to an acquirer, licensee, successor, or assignee of Nuance or a portion of our business assets as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

Other users and the public. Your Profile data and some user-generated content may be visible to other users of the Service and the public. For example, when you provide comments, reviews, survey responses, or share other content. This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of this information. Once you publish content, it may be copied and stored on third party systems where you might not have the ability to have it deleted.

Your choices

In this section, we describe the choices available to you.

Access or update your information. You may have the ability to access and update personal information we hold about you through account functionality.

Opt-out of communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. It may take time for your opt-out to be effective. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.

Delete recordings. If you wish to delete your recorded conversations that occur in connection with your use of the avatar as part of the Services, you may request deletion through the relevant account functionality.

Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit http://www.allaboutcookies.org.

Blocking images/clear gifs: Most browsers and devices allow you to configure your device to prevent images from loading, so the business hosting the image will not detect that you have viewed a page. To do this, follow the instructions in your particular browser or device settings.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Advertising choices. You may be able to limit use of your information for interest-based advertising through the following settings/options/tools:

Browser settings. Changing your internet web browser settings to block third-party cookies.
Privacy browsers/plug-ins. Using privacy browsers and/or ad-blocking browser plug-ins that let you block tracking technologies.
Platform settings. Some platforms offer opt-out features that let you opt-out of use of your information for interest-based advertising. You may be able to exercise that option for Google and Facebook at the following websites:
- Google: https://adssettings.google.com/
- Facebook: https://www.facebook.com/about/ads
Ad industry tools. Opting out of interest-based ads from companies that participate in the following industry opt-out programs:
- Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
- Digital Advertising Alliance: https://optout.aboutads.info
Mobile settings. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You will need to apply these advertising-related opt-out settings on each device and browser from which you wish to limit the use of your information for interest-based advertising purposes. We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.

Training data. As set out in the How We Use Personal Information section, we may use your personal information to train AI models, for other machine learning purposes (such as developing, enhancing, evolving or improving algorithms and related technology, products and services). This helps improve the Service. Through the Service, we may make available certain account settings and/or choice selections that you may exercise to limit our ability to use your personal information for these purposes. Please note that your exercise of these settings and/or choices, to the extent available, will (i) only be prospective (in other words, they will not apply to any personal information we have already used to train our AI models or for other machine learning purposes); and (ii) not limit use of your personal information as set forth in the Terms of Use.

Shine the Light law opt out. Under California’s Shine the Light law (California Civil Code Section 1798.83), we give you the right to opt-out of our disclosure of your personal information (as defined by this law) to third parties for their direct marketing purposes. You may send us requests to privacy@nuancelabs.ai. In your request, you must include the statement “Shine the Light Request," and provide your first and last name and mailing address and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency.

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Additional information for Nevada residents. Nevada residents have the right to opt-out of the sale, as defined, of certain personal information for monetary consideration. If you are a Nevada resident and would like to make a request to opt out of any such sales, please email privacy@nuancelabs.ai.

Retention Period for Personal Information. We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the length of time we have an ongoing relationship with you and provide services to you; the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation or regulatory investigations; and applicable legal requirements. For example, we will retain your personal information for as long as you have an account with us or keep using our services, and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise. When we no longer require the personal information we have collected about you, we may either delete it or de-identify it.

Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

Security

We employ technical, organizational and physical safeguards that are designed to protect the personal information we collect. However, security risk is inherent in all Internet and information technologies, and we cannot guarantee the security of your personal information.

International data transfers

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. If you are in Europe, see the Notice to European users section for more information on international data transfers outside Europe.

Children and teens

The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a minor from whom you believe we have collected personal information in a manner prohibited by law, or if information was provided on your behalf when you were under 18, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

The "LAST UPDATED" legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. We reserve the right to modify this Privacy Policy at any time. We will notify you by updating the “Last Updated” date. Depending on the kind of change we make, we may also notify you directly or ask for your consent to the change. Any modifications to this Privacy Policy will be effective upon our posting the modified version or as otherwise indicated at the time of posting.

How to contact us

If you have questions about our practices or if you would like to exercise any privacy related right that may be available to you, please contact us via the method listed below.

Email: privacy@nuancelabs.ai

Notice to European users

General

Where this Notice to European users applies. The information provided in this “Notice to European users” section applies only to individuals in Europe (as defined at the top of this Privacy Policy). To the extent there is inconsistency with the Privacy Policy, the terms of this Notice to European users shall prevail.

Personal information. References to “personal information” in this Privacy Policy should be understood to include a reference to “personal data” as defined in the EU General Data Protection Regulation 2016/679 (“EU GDPR”), the EU GDPR as it forms part of the laws of the United Kingdom (“UK GDPR”) (together, the “GDPR”) – i.e., information about individuals from which they are either directly identified or can be identified. Where the Swiss Federal Act on Data Protection of 25 September 2020 (“FADP”) applies, references in this Privacy Policy to the GDPR (or any provision of it) should be read as including the FADP (or any equivalent provision of it), as the context requires.

Controller. Nuance is the controller in respect of the processing of your personal information covered by this Privacy Policy for purposes of the GDPR. See the ‘How to contact us’ section above for our contact details.

Our legal bases for processing

In respect of each of the purposes for which we use your personal information, the GDPR requires us to ensure that we have a “legal basis” for that use.

Our legal bases for processing your personal information described in this Privacy Policy are listed below.

Where we need to perform a contract, we are about to enter into or have entered into with you (“Contractual Necessity”).
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (“Legitimate Interests”). More detail about the specific legitimate interests pursued in respect of each Purpose we use your personal information for is set out in the table below.
Where we need to comply with a legal or regulatory obligation (“Compliance with Law”).
Where we have your specific consent to carry out the processing for the Purpose in question (“Consent”).

We have set out below, in a table format, the legal bases we rely on in respect of the relevant Purposes for which we use your personal information – for more information on these Purposes and the data types involved, see ‘How we use your personal information’.

Service delivery and operations

Categories of personal information involved:

Contact data
Demographic data
Profile data
Transactional data
Payment data
Communications data
Derived data
User-generated content data
Call/video recordings and other audiovisual data
Biometric data
Data about third-parties
Data from third-party services
Device data
Approximate location data

Legal basis:

For standard service delivery and operations:

Contractual Necessity.
Legitimate Interests. We have a legitimate interest in operating, maintaining and improving the Service, including personalizing your experience and remembering your selections and preferences.

Research and development

Categories of personal information involved:

Demographic data
Profile data
Derived data
User-generated content data
Call/video recordings and other audiovisual data
Biometric data
Device data
Approximate location data
Communication interaction data
Online activity data

Legal basis:

For research and development:

Legitimate Interests. We have a legitimate interest in taking steps to ensure that our Services operate as intended and in providing you with a good service that is personalized to you and remembers your selections and preferences, which we believe is also in your interest.
Consent, in respect of any optional cookies and other technologies used for this purpose.

Direct marketing

Categories of personal information involved:

Contact data
Profile data
Communications data
Marketing data
Data from third party services

Legal basis:

Legitimate Interests. We have a legitimate interest in promoting our operations and goals as an organization and sending marketing communications for that purpose.
Consent, in circumstances or in jurisdictions where consent is required under applicable data protection laws to the sending of any given marketing communications.

Interest-based advertising

Categories of personal information involved:

Contact data
Demographic data
Device data
Approximate location data
Online activity data

Legal basis:

Consent.

Events, promotions and contests

Categories of personal information involved:

Contact data
Profile data
Communications data
Marketing data
Data from third party services

Legal basis:

Contractual Necessity to administer the promotions and contests in accordance with the terms or rules thereof (including communicating with you as and where necessary)

In respect of promoting these promotions and contests:

Legitimate Interests – we have a legitimate interest in promoting these promotions and contests, including associated publicizing of our business and operations.
Consent – in circumstances or in jurisdictions where consent is required under applicable data protection laws to the sending of any given promotional communications.

Compliance and protection

Categories of personal information involved:

Any and all data types relevant in the circumstances.

Legal basis:

Compliance with Law.
Legitimate Interests. Where Compliance with Law is not applicable, we and any relevant third parties have a legitimate interest in participating in, supporting, and following legal process and requests, including through co-operation with authorities. We and any relevant third parties may also have a legitimate interest of ensuring the protection, maintenance, and enforcement of our and their rights, property, and/or safety.

Data sharing in the context of corporate and other commercial transactions

Categories of personal information involved:

Any and all data types relevant in the circumstances.

Legal basis:

Legitimate Interests. We have a legitimate interest in planning, evaluating, negotiating, and completing any actual or proposed merger, acquisition, takeover, sale of shares or assets, financing, reorganisation, or similar corporate transaction or event involving all or part of our business, and in carrying out related due diligence. We also have a legitimate interest in transferring and integrating the relevant business and in maintaining continuity of the Service following any such transaction.

Further uses

Categories of personal information involved:

Any and all data types relevant in the circumstances

Legal basis:

The original legal basis relied upon, if the relevant further use is compatible with the initial purpose for which the Personal Information was collected.
Consent, if the relevant further use is not compatible with the initial purpose for which the personal information was collected.

Other info

No sensitive personal information. We ask that you not provide us with any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or genetic characteristics, information related to sex life or sexual orientation, trade union membership, or information pertaining to criminal convictions) on or through the services, or otherwise to us. If you provide us with any sensitive personal information when you use the services, we ask that you consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our services. The services may process biometric data, as described in the “Biometric data” section of this Privacy Policy, and this section does not apply to that data. We do not use biometric data to uniquely identify you or anyone else (for example, to recognize you or confirm who you are), so it does not constitute “special category” biometric data under the GDPR.

No Automated Decision-Making and Profiling. As part of the Service, we do not engage in automated decision-making and/or profiling, which produces legal or similarly significant effects.

Your rights

General. European data protection laws give you certain rights regarding your personal information. If you are located in Europe, you may ask us to take the following actions in relation to your personal information that we hold:

Access. Provide you with information about our processing of your personal information and give you access to your personal information.
Correct. Update or correct inaccuracies in your personal information.
Delete. Delete your personal information where there is no good reason for us continuing to process it - you also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
Restrict. Restrict the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it.
Object. Object to our processing of your personal information where we are relying on Legitimate Interests – you also have the right to object where we are processing your personal information for direct marketing purposes.
Withdraw Consent. When we use your personal information based on your consent, you have the right to withdraw that consent at any time.

Exercising These Rights. You may submit these requests by email to privacy@nuancelabs.ai. We may request specific information from you to help us confirm your identity and process your request. Whether or not we are required to fulfill any request you make will depend on a number of factors (e.g., why and how we are processing your personal information). If we reject any request you may make (whether in whole or in part) we will let you know our grounds for doing so at the time, subject to any legal restrictions.

Your Right to Complain. Depending on where you are located, you may also have a right to complain to us if you are not satisfied with our handling of your personal information. You can submit a complaint to us by email to privacy@nuancelabs.ai. We will reply to your request as soon as we can.

Your Right to Lodge a Complaint with your Supervisory Authority. In addition to your rights outlined above, if you are not satisfied with our response to a request you make, or how we process your personal information, you can make a complaint to the data protection regulator in your habitual place of residence.

For users in the European Economic Area – the contact information for the data protection regulator in your place of residence can be found here: https://www.edpb.europa.eu/about-edpb/our-members_en
For users in the UK – the contact information for the UK data protection regulator is below:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel. +44 303 123 1113
Website: https://ico.org.uk/make-a-complaint/

Data Processing outside Europe

Many of our service providers, advisers, partners or other recipients of data are based in the U.S. This means that, if you use the Service, your personal information will necessarily be accessed and processed in the U.S. It may also be provided to recipients in other countries outside Europe.

It is important to note that the US is not the subject of an ‘adequacy decision’ under the GDPR – basically, this means that the U.S. legal regime is not considered by relevant European bodies to provide an adequate level of protection for personal information, which is equivalent to that provided by relevant European laws.

Where we share your personal information with third parties who are based outside Europe, we try to ensure a similar degree of protection is afforded to it by making sure one of the following mechanisms is implemented:

Transfers to territories with an adequacy decision. We may transfer your personal information to countries or territories whose laws have been deemed to provide an adequate level of protection for personal information by the European Commission or UK Government (as and where applicable) (from time to time).
Transfers to territories without an adequacy decision.
- We may transfer your personal information to countries or territories whose laws have not been deemed to provide such an adequate level of protection (e.g., the U.S., see above).
- However, in these cases:
  - we may use specific appropriate safeguards, which are designed to give personal information effectively the same protection it has in Europe – for example, standard-form contracts approved by relevant authorities for this purpose; or
  - in limited circumstances, we may rely on an exception, or ‘derogation’, which permits us to transfer your personal information to such country despite the absence of an ‘adequacy decision’ or ‘appropriate safeguards’ – for example, reliance on your explicit consent to that transfer.

You may contact us if you want further information on the specific mechanism used by us when transferring your personal information out of Europe. You may have the right to receive a copy of the appropriate safeguards under which your personal information is transferred by contacting us at privacy@nuancelabs.ai.